Frequently Asked Questions
Frequently Asked Questions
Q. Where do you Deliver?
A. We deliver to the entire Willamette Valley! We are based in Salem, so we can drive
up to Portland, down to Eugene, west towards Dallas and Independence and the coast,
or east towards Stayton, Silverton and Detroit Lake. We do charge a delivery fee to
cover our costs if you are located more than 5 miles from our warehouse in Salem.
Q. What is the Delivery Fee?
A. We charge a delivery fee per mile between our storage facility (1241 Hawthorne Ave
NE, Salem OR) and your location if you are more than 5 miles from our warehouse.
Q. Has the delivery fee changed?
A. In May 2025, when we bought the business, we changed how delivery fees are
calculated to better reflect our costs. FREE delivery is available within 5 miles
of our warehouse in Salem.
Q. Can I pick up my items?
A. Unfortunately our insurer will not allow customer pickup for most items. If you
have a small order with no inflatables, please text us at 503-877-2212.
Q. How many hours do I get with a 1 day rental?
A. A 1 day rental includes up to 8 hours, depending on delivery schedule. If you need
specific hours, please contact us.
Q. What time is delivery?
A. Deliveries begin around 7 am. We will contact you a few days before your event to
confirm your specific delivery time.
Q. What time is pickup?
A. Pickup is before 8 pm unless you’ve paid for an overnight rental.
Q. Where can you set up?
A. We can set up on grass or cement. We cannot set up directly on sand. The area must
be clear of debris, pets, and obstacles.
Q. What are the electrical requirements?
A. We require a dedicated 120v outlet. Some units require two outlets. A 75 ft
extension cord is provided.
Q. What are the water requirements?
A. A hose long enough to reach the unit is required for waterslides. Some units may
require two hoses.
Q. Are the units cleaned?
A. Yes, every unit is cleaned, disinfected, and sanitized between rentals.
Q. Do you do corporate events?
A. Yes! We provide inflatables for company events, team-building days, and grand
openings.
Q. Are you hiring?
A. Always! Text us at 503-877-2212 to inquire.