The website is experiencing issues at this time, please...
0
call our team now
01706 249 004

search product

check availability and book online
Search

Frequently Asked Questions

Q. What type of payment do you accept?

A: We accept cash, card, and Afterpay. A deposit is required at the time of booking to secure your reservation. The remaining balance can be paid by cash, card, or Afterpay for added convenience. To use Afterpay, select “Pay Full Balance” during checkout, then choose Afterpay as your payment option at the payment screen.

Q. Do you require a deposit?

A. Yes. A $50 non-refundable deposit is required to reserve your date and equipment. This ensures your setup is fully secured and prevents double bookings. Larger or custom events may require an adjusted deposit depending on setup size.

Q. What if I need to cancel?

A. We understand plans can change. Our policy is designed to be fair while protecting reserved equipment:
  • 7+ days before event: Refund minus $50 deposit
  • 3–7 days before event: 50% refund (excluding deposit) or full credit for 12 months
  • Less than 72 hours: No refund
  • Weather-related cancellations: Choose either full credit (12 months) or refund minus 25% fee
  • After setup is completed: No refunds due to reserved time, staffing, and delivery costs

      Q. What happens if the weather is bad??

      A. Safety is always our top priority. We follow strict manufacturer guidelines for wind, rain, and storm conditions. If weather is unsafe, we will either pause, delay, or reschedule your event. Most customers simply move their booking to another available date at no extra cost.

      Q. Do you deliver and set up the equipment?

      A. Yes — we provide full delivery, professional setup, and pickup service so you can enjoy your event stress-free. Delivery is free within 10 miles of our base location, with additional delivery/labor fees automatically calculated based on distance and event logistics beyond that area. Our team handles everything from setup to takedown to ensure your equipment is installed safely, securely, and ready to go before your guests arrive.

      Q. Can you set up at parks, schools, churches?

      A. Yes. We regularly service parks, schools, churches, and community events. We are fully insured and can provide a certificate of insurance upon request if required by your venue.

      Q. Does the inflatable need to stay on during the rental?

      A. Yes. Once installed, the inflatable must remain on and properly secured for the entire rental period to ensure safe operation. It will be turned off and removed by our team at pickup.

      Q. Do you provide extension cords and water hoses?

      A. Yes. We provide everything needed for standard setups, including a 50ft heavy-duty extension cord and a 25ft water hose for water slides. If your setup requires longer distances, just let us know in advance — we can accommodate larger setups with the right equipment.

      Q. What if there is no power at my location?

      A. No problem — we can provide a generator for an additional fee. This is a popular option for parks and outdoor venues where power is not available. Just mention it during booking so we can have everything ready for your event.

      Q. What makes your setup service worth it?

      A. Our setup service ensures your inflatable is installed safely, properly secured, and fully tested before your event starts. It also saves you time, stress, and setup risk — especially for larger units or tight schedules where professional installation makes a big difference.